Account Manager (A2P SMS / Telecom)

Account Manager (A2P SMS / Telecom)

 Location: Remote 
Company: International telecommunications company

Role in the Company

The Account Manager is responsible for managing a portfolio of 3–6 mobile network operators (MNOs), developing long-term partnerships, and driving additional profit growth. The main goal of the role is to build win-win relationships with assigned MNOs while ensuring high-quality service delivery and revenue growth.

Key Responsibilities

• Manage a portfolio of 3–6 clients (MNOs), focusing on international A2P SMS traffic aggregation, network protection, and grey-route testing.

• Maintain a high level of customer satisfaction through excellent service and prompt issue resolution.

• Monitor and ensure the quality of services provided to clients, adhering to agreed SLAs.

• Continuously track account performance, analyze key metrics (traffic, revenue, budget), and identify growth opportunities and areas for improvement.

• Participate in developing client KPIs and prepare analytical reports (daily, weekly, monthly).

• Ensure accuracy of billing metrics and document flow, cooperating closely with finance and legal departments.

• Perform manual and automated route tests to identify and resolve technical issues.

• Collaborate with internal teams (sales, technical support, operations) to ensure smooth service delivery and address client needs.

• Prepare and present regular performance reports and updates for clients and internal stakeholders.

• Stay informed about industry trends, competitor activities, and technological advancements in the A2P SMS and managed services sectors.

• Contribute to the development and implementation of sales and marketing strategies to attract new clients and grow existing accounts.

• Represent the company at industry conferences, events, and workshops to strengthen partnerships and identify new business opportunities.

• Ensure compliance with all relevant regulations and industry best practices.

Requirements

• Proven experience in a similar position within the telecom or IT sector (A2P SMS, wholesale, MNO/MVNO, carrier relations).

• Strong understanding of the A2P SMS market, billing principles, routing, and traffic analysis.

• Excellent analytical skills, attention to detail, and ability to work with large data sets.

• Strong interpersonal and communication skills, with the ability to build and maintain client relationships.

• English level — Upper-Intermediate or higher (both written and spoken).

• Proficiency in Excel/Google Sheets; experience with CRM or analytical tools is a plus.

What the Company Offers

• Work in an international environment with global telecom partners.

• Opportunity to directly influence business results and develop expertise in the A2P SMS domain.

• Flexible work format (remote).

• Competitive compensation and performance-based bonuses.

• Supportive international team and collaborative culture.