Ten8 is an AI-driven IT company building advanced Voice AI agents and automation tools for the US freight brokerage industry. Our technology helps logistics companies automate carrier communication, rate negotiations, and load management. We are looking for a Track & Trace Specialist to monitor active shipments, communicate with drivers, and ensure smooth load execution across the US freight network. This role focuses on load monitoring, driver communication, and issue resolution, especially during evening or weekend hours.
Work Schedule:
Saturday 11 pm EST — 11 am EST, Sunday 11 am EST — 8 am EST (night shift)
The ability to consistently work during this schedule is required.
Key Responsibilities:
Monitor active loads and track shipment progress
Communicate with drivers to confirm pickup and delivery status
Provide regular load status updates in company systems
Handle after-hours operational issues and escalate when needed
Ensure proper documentation and compliance (BOL, POD, load details)
Maintain accurate records of shipment updates
Assist with resolving delays, driver issues, and operational problems
Coordinate with internal team members when issues arise
Requirements:
Experience in US freight brokerage operations (Track & Trace, Dispatcher, or Carrier Sales support)
Strong communication skills when working with drivers and carriers
Understanding of freight load lifecycle (pickup → delivery → POD)
Ability to manage multiple loads simultaneously
Strong attention to detail and responsibility
Ability to work evening or weekend shifts
English proficiency required
Experience with load boards or TMS systems is a plus
What We Offer:
Remote work
Stable workload in the US freight market
Work inside an innovative logistics technology company
Opportunity to grow into operations or brokerage roles
Work with a team experienced in US logistics and AI technology
