Job Title: Technical Support Engineer Working Model: Full-time Location: Ukraine position 1: in Kyiv position 2: in Odesa position 3: in Khmelnytskyi or Vinnytsia
Company Overview: Fox ESS was established in 2019, and through its world-leading team of engineers and technicians, is leading the way in power technology R&D, energy storage equipment manufacturing, IT data services, and new energy project development. We focus on providing cutting-edge distributed energy solutions, energy storage systems, and smart energy management services for residential and commercial applications.
We are now seeking a Technical Support Engineer to join our Technical team in Ukraine. This role plays a critical part in ensuring our customers receive excellent support for our renewable energy solutions.
Key Responsibilities:
Provide technical support to customers via phone, email, chat, or on-site when necessary
Diagnose and troubleshoot hardware and software issues related to our products
Coordinate with internal technical and engineering teams to resolve complex problems
Prepare and maintain support documentation, FAQs, and technical materials in Ukraine
Maintain a high level of customer satisfaction through professional communication and problem-solving
Report common issues and customer feedback to the product and R&D teams for improvements
Requirements:
Fluent in Ukrainian and English(both written and spoken).
At least 2 years of experience in technical support, electrical engineering, or a related field.
Able to travel locally with a valid driving license.
Excellent problem-solving abilities and customer service mindset.
What we offer:
Be part of a fast-growing global renewable energy brand.
Hybrid work flexibility and collaborative team culture.
Opportunities for career growth and technical training.
Comprehensive technical training and onboarding.
Contact info: If you’re passionate about clean energy and enjoy solving technical challenges, we want to hear from you! Please send your resume to: [email protected]
