Customer support representative (evening shift)

SkyCall is looking for aCustomer Support Specialist to join our evening and night shift teams!

We deliver customer support for e-commerce brands across the US, Canada, and Europe. No prior experience? No problem! What matters most to us is your drive to learn, grow, and help people.

Key Responsibilities

• Order Processing: Handle incoming orders within our system (no cold sales or calls).
• Customer Care: Assist customers with order inquiries, troubleshooting, and support via email, chat, and phone.

Who You Are

• English Proficiency: Upper-Intermediate / Advanced (B2/C1) — fluent verbal and written communication.
• Fast Learner: You pick up new tools and processes quickly.
• Adaptable: You feel comfortable in a fast-paced, evolving environment.

Nice to Have (But Not Required):

• Previous experience in Customer Support or CX (Customer Experience).
• Proficiency in additional languages: Spanish, Italian, German, or French.

What We Offer

• Competitive Hourly Rate: Clear, performance-aligned compensation.
• 100% Remote: Work comfortably from anywhere.
• Flexible Schedule: Weekly schedule planning tailored to your availability. Work from 6 hours a day with floating days off — easily balance work with studies or hobbies.
• Language Practice: Daily interaction with native speakers from all over the globe.
• Real Career Growth: 100% internal promotion — all of our Team Leads and Managers started as Support Specialists!
• Paid Time Off & Sick Leave: covered vacation days and medical leave.

Ready to Join Us?

Ready to launch your career in global e-commerce support? Send us your CV, and let’s connect!