Technical IT Support Specialist

Fineline Global is a rapidly growing world leader in the printed circuit board (PCB) industry. We provide comprehensive solutions ranging from prototype development and PCB samples to full-scale production and delivery. Operating globally and acting locally, we serve customers across the medical, automotive, telecommunications, industrial, and consumer electronics sectors.

Fineline Global is seeking a motivated IT Support Specialist to join our team in Ukraine. The successful candidate will serve as the primary IT support contact for employees in Ukraine while also contributing to first-line Helpdesk support activities across the global organization. This position offers an excellent opportunity to build a career within an international IT environment and gain hands-on experience working with global technologies and teams.

Responsibilities:

• Provide first-line IT support for employees in Ukraine.

• Provide first-line support for hardware, Windows, Microsoft 365, Outlook, Teams, VPN, and standard company applications.

• Record, manage, and follow up on support requests through the Helpdesk system.

• Prepare and configure laptops and user accounts for new employees.

• Support onboarding and offboarding processes in cooperation with HR and hiring managers.

• Prepare and configure laptops before a new employee’s first working day.

• Install required company software and apply the appropriate settings.

• Manage IT offboarding activities, including access removal, equipment returns, data handling, and preparation of devices for reuse.

• Maintain accurate records of IT assets and coordinate equipment delivery, replacement, repair, and return.

• Assist the global IT team with Helpdesk requests and user support activities.

• Create and maintain user documentation and knowledge base articles.

• Escalate complex technical issues to the appropriate IT specialists when required.

Requirements:

• Current residence in Ukraine.

• Basic knowledge of Windows 10/11 administration and troubleshooting.

• Familiarity with Microsoft 365 applications, particularly Outlook and Teams.

• Understanding computer hardware, user accounts, permissions, networking, and VPN connectivity.

• Ability to install and configure standard business applications.

• Strong communication and customer service skills.

• Organized approach to task management, documentation, and follow-up.

• Good English communication skills, both written and spoken.

• High sense of responsibility, willingness to learn, and ability to work independently.

Will Be Considered an Advantage:

• Experience with Microsoft Entra ID, Active Directory, or Microsoft Intune.

• Experience with Helpdesk or ITSM platforms.

• Basic PowerShell knowledge.

• Understanding endpoint security and device compliance.

• Experience supporting remote users.

• Relevant IT education, certifications, internships, or personal technical projects.

We Offer:

• Remote work and company-provided technical equipment.

• A unique opportunity for professional growth in an international environment.

• Long-term stable position with meaningful impact.

• Collaborative and professional team environment.

• Company-sponsored English lessons.

• Full accounting support.