Front Desk, Patient Coordinator

U.S. Medical Office | Remote

💰 Salary: $1,000−1,300/month 🕓 Schedule: Monday-Friday, 16:00—01:00 Kyiv time 💻 Format: Remote 🇺🇸 Clinic: U.S.-based medical office

About the Role

We are looking for an experienced and patient-focused Front Desk / Patient Coordinator to join a U.S.-based medical office.

In this role, you will be the first point of contact for patients, helping them with appointments, questions, insurance-related matters, and day-to-day communication with the clinic.

Responsibilities

📞 Answer incoming patient calls with professionalism, empathy, and confidence

💬 Assist patients with different inquiries and provide clear, friendly, and solution-oriented support

📅 Schedule, reschedule, and manage patient appointments

🔎 Check insurance eligibility and benefits

📋 Work with medical records, electronic databases, and scheduling systems

🤝 Help patients navigate clinic processes and resolve routine issues

Requirements

🇺🇸 Previous experience working with U.S. customers or patients is required.

You should have hands-on experience in U.S.-based customer support, client service, call center operations, or another customer-facing role involving regular communication with American clients.

Strong spoken English is essential, as you will communicate with U.S. patients on a daily basis.

We are looking for someone who has:

• English level B2+/C1 with strong conversational skills • Experience communicating with American customers or patients • Excellent communication and customer service skills • Confidence handling phone calls and resolving customer inquiries • Strong attention to detail and organizational skills • Good computer skills and the ability to learn new systems quickly

⭐ You will be an ideal candidate if you already have experience working in a U.S. medical office, especially as a Front Desk Representative, Patient Coordinator, Medical Receptionist, or in a similar position.

Experience with patient scheduling, insurance eligibility verification, medical records, and communication with U.S. patients will be a significant advantage.

💡 Experience with Microsoft Office, Therapy Notes, NexHealth, Zocdoc, CoverMyMeds, or similar healthcare platforms is a plus, but not required.

Why Join Us?

You will have an opportunity to work directly with a U.S. medical office, gain valuable experience in the American healthcare system, and further develop your skills in patient coordination and medical administration.

📩 Please apply if you already have experience working with U.S. customers or patients.

If you have previous experience specifically in a U.S. medical office, patient scheduling, or front desk operations, we would especially love to hear from you.