Account Manager (Sales, Customer Success)

Account Manager — Sales & Customer Success

Ender Turing | AI / B2B SaaS | Remote in Europe

About Ender Turing

Ender Turing is a product-focused AI startup building conversation intelligence solutions used by international companies in real production environments.

We’re a team of 12+ people across engineering, product and customer-facing roles, building an AI platform that processes millions of customer conversations across voice and chat.

Our technology helps companies turn conversations into actionable insights through speech-to-text, sentiment analysis, summaries and real-time analytics.

We work with international companies including UNIQA Insurance Group, OTP Bank, NovaPay, Fozzy Group and Dobrobut Hospitals, with customers across Europe, the US and Latin America.

Small team. Global customers. Real production systems.

About the Role

We’re looking for an Account Manager — Sales & Customer Success to own the client journey from the first qualified lead to a long-term partnership.

This is a hands-on role combining Sales, Account Management and Customer Success. You’ll work with international B2B clients, senior decision-makers and operational teams, with a direct impact on customer success, account growth and revenue.

What You’ll Do

Sales & Client Management

• Take ownership of qualified leads and move them through discovery, presentations and negotiations toward pilot launch and contract signing.
• Build strong relationships with decision-makers and operational stakeholders.
• Own the client relationship from pilot and implementation through adoption, expansion and renewal.
• Lead post-pilot conversations and turn successful pilots into long-term contracts.
• Present results and build the business case for continued cooperation.

Customer Success

• Understand the client’s business, goals, pain points and KPIs.
• Define and track pilot objectives, success criteria and business outcomes.
• Coordinate internal teams and keep projects moving.
• Identify risks, blockers and low adoption early and proactively solve them.
• Help client teams understand the value of Speech Analytics and turn product usage into real business results.

Account Growth

• Identify new use cases and opportunities for upsell, cross-sell and account expansion.
• Drive renewals and build long-term client partnerships.
• Identify opportunities to expand the product within the client’s organization.

Be Hands-On

• Learn the product quickly and work with dashboards, data and product functionality.
• Investigate problems independently and involve the right people when needed.
• Work closely with Business Analysts, Project Managers, Product and other internal teams.
• Prepare and present business updates, results and recommendations to clients.

You won’t be expected to do everything yourself. Your role is to own the client relationship, coordinate the right people and make sure things move forward.

What We’re Looking For

• 3+ years of experience in Account Management, Customer Success, Consultative Sales, Business Development, Consulting or a similar B2B role.
• Experience working with B2B or enterprise clients.
• Strong commercial mindset and understanding of sales, retention and account growth.
• Experience with complex or consultative sales is a strong advantage.
• Strong communication and stakeholder-management skills.
• Analytical, proactive and comfortable solving problems independently.
• Ability to quickly understand complex products, business processes and client needs.
• Comfortable working across both strategic conversations and operational details.

Languages — IMPORTANT

English and Ukrainian bilingual proficiency is a mandatory requirement.

We are looking specifically for a candidate who is bilingual in English and Ukrainian and can communicate professionally at a near-native/native level in both languages.

The candidate should be able to confidently conduct business conversations, presentations, negotiations and client meetings in English, as well as communicate fluently in Ukrainian.

This is a mandatory requirement, not an advantage.

Experience living, studying or working in an English-speaking environment is highly relevant.

Why This Role

This is not a pure Account Management role.

You’ll own the relationship from the first qualified lead through discovery and pilot to adoption, expansion and renewal.

You’ll need to understand:

• What does the client want to achieve?
• Why did they buy the product?
• Is their team actually using it?
• Are they seeing the value?
• What is blocking them?
• What should we do next?
• How can we turn the current project into a long-term commercial relationship?

Lead → Discovery → Sales → Pilot → Implementation → Adoption → Post-Pilot Sale → Expansion / Upsell → Renewal

Your role is to create value for the client, make sure the client recognizes that value, and turn that value into a long-term commercial relationship.

What We Offer

• $2,000−3,000/month, depending on experience and expertise.
• Performance-based bonus.
• Fully remote work.
• Work on a real AI product used by international enterprise customers.
• Direct collaboration with Product, Engineering and AI teams.
• Direct exposure to founders and key decision-makers.
• Opportunity to influence product development through customer feedback.
• Opportunity to grow across Sales, Customer Success and commercial strategy.
• Professional development and mentoring.
• Small, fast-moving startup where your ideas can have a real impact.

B2B cooperation. You’ll need to have or be willing to register a sole proprietorship (FOP) or company.

Application Process

Please send:

1. CV in English.

2. Answer this question:

Tell us about a situation where you had to convince a client’s team to adopt a product or solution that had already been purchased by the decision-maker. What was the challenge, what did you do, and what was the outcome?

3. Answer one more question:

Tell us about a situation where you had to solve a client or business problem without a clear process to follow. What did you do, and what was the outcome?

Interview duration: approximately 30−45 minutes.

For a quick response, please contact HR Olga on Telegram: @theolashway +40753372604. Send your CV and mention the position you’re applying for.