Job Title: Claims specialist (Full-Time, Remote — PST Time Zone)
Company Overview: A California-based logistics company Car Hauling is seeking a dedicated Safety Manager/Claims with strong written and spoken English skills to ensure compliance, promote a safety-first culture, and support operational excellence.
Requirements:
Minimum of 2 years of experience in a safety role with U.S.-based logistics companies.
Fluent in English (written and spoken).
Excellent communication, organizational, and problem-solving skills.
Work Conditions:
Fully remote position.
Must be available to work within the Pacific Time Zone (PST).
Key Responsibilities:
Thoroughly investigate vehicle damage claims by reviewing Bill of Lading (BOL) reports, marked-off damages, pickup and delivery photos, inspection records, and other available documentation to determine whether damage was pre-existing or occurred during transportation.
Analyze and compare evidence carefully, using practical knowledge of car-hauling operations and sound judgment to determine whether reported damage could reasonably have occurred during loading, unloading, or transportation.
Communicate directly with drivers and other parties involved in claims to obtain their account of incidents, clarify details, gather supporting information, and resolve discrepancies.
Prepare clear, professional, and well-written emails and claim correspondence when communicating with drivers, customers, management, insurance representatives, and other parties.
Maintain accurate and organized claim records, including photos of pre-existing damage, BOLs, inspection reports, driver statements, correspondence, and other supporting documentation.
Track claims through resolution and prepare clear summaries of findings, documenting the evidence reviewed, investigation results, and outcome of each claim.
