Order Processing Specialist

New York’s Premier Destination for Luxury Eyewear

Position: Order Processing

Location: Remote

About:

Since 1996, EuroOptica has been revolutionizing style and vision in New York, crafting exceptional experiences that make you see and feel your absolute best.

We’re more than just a store — we’re a haven for those in search of extraordinary eyewear. Our specially selected luxury branded frames are second to none, crafted to impress our diverse and fashion-forward New York clientele. Our team members? They’re the real MVPs, always going above and beyond to ensure each customer leaves seeing the world more clearly and feeling happier than ever.

But that’s not all — we’re also passionate about the latest in lens and eye technology, and we’re committed to growing and learning as a team. At EuroOptica, it’s not just about finding a pair of glasses; it’s about discovering the perfect lens technology that enhances your vision like never before and styling you with frames that not only make you look great but feel amazing. With us, it’s a personalized journey to the best in vision and style.

Select Key Responsibility Examples:

Order Processing Role

Order processing is the handling and following up of orders. Starting with the product order and all the way through until the customer picks up their job and is 10000% satisfied!

Order processing involves filling out a lab ticket based on information provided to us by salespeople and opticians who have worked directly with the customer. Then measuring the frame dimensions from the customer’s photo, which is done on our high-end technology «Zeiss Visufit» machine. Then properly ordering lenses and frames. Daily dashboard work where we keep track of orders that were processed to ensure timely delivery and management of each individual order.

Making sure orders are in order and delivered on time as promised to the customer. Working with vendors if unforeseen circumstances arise during the order fulfillment process. Working closely with in-store management and other teams to ensure success and an amazing client experience.

Daily Close / Order Processing

• Processing daily orders
• Process lab ticket (enter all information provided by salesperson — status / day of promise / tray number / lens status / frames in store or call to pick up frames / frame material / amount / send to patient / notes)
• Research customer prescription and add to patient profile
• Perform Spark/Zeiss measurements (measuring the frame from the customer’s photo)
• Working with vendors — solving problems on orders

Dashboard

• Daily processing of all invoices for which orders have not yet been placed through the Dashboard.
• All Rush / Delayed / VIP orders must be accurately processed, entered into the Dashboard, and reviewed on a daily basis.
• View order processing chat when there is a message from a salesperson that a customer from whom we were expecting some information has come in, taken measurements, or added a prescription — for same-day ordering

Qualifications:

• Strong organizational skills and the ability to multitask.
• Excellent communication skills and a knack for customer service.
• Proactive, self-starter attitude with a team-player mindset.