Front Desk/Patient Coordinator

Front Desk / Patient Coordinator

U.S. Medical Office | Remote

 Salary: $1,000–1,300/month
Schedule: Monday–Friday, 16:00–01:00 Kyiv time
Format: Remote
Clinic: U.S.-based medical office

About the Role

We are looking for an experienced and patient-focused Front Desk / Patient Coordinator to join a U.S.-based medical office.

In this role, you will be the first point of contact for patients, helping them with appointments, questions, insurance-related matters, and day-to-day communication with the clinic.

Responsibilities

 Answer incoming patient calls with professionalism, empathy, and confidence

 Assist patients with different inquiries and provide clear, friendly, and solution-oriented support

 Schedule, reschedule, and manage patient appointments

 Check insurance eligibility and benefits

 Work with medical records, electronic databases, and scheduling systems

 Help patients navigate clinic processes and resolve routine issues

Requirements

 Previous experience working with U.S. customers or patients is required.

You should have hands-on experience in U.S.-based customer support, client service, call center operations, or another customer-facing role involving regular communication with American clients.

Strong spoken English is essential, as you will communicate with U.S. patients on a daily basis.

We are looking for someone who has:

• English level B2+/C1 with strong conversational skills
• Experience communicating with American customers or patients
• Excellent communication and customer service skills
• Confidence handling phone calls and resolving customer inquiries
• Strong attention to detail and organizational skills
• Good computer skills and the ability to learn new systems quickly

 You will be an ideal candidate if you already have experience working in a U.S. medical office, especially as a Front Desk Representative, Patient Coordinator, Medical Receptionist, or in a similar position.

Experience with patient scheduling, insurance eligibility verification, medical records, and communication with U.S. patients will be a significant advantage.

 Experience with Microsoft Office, 3CX, Therapy Notes, NexHealth, Zocdoc, CoverMyMeds, or similar healthcare platforms is a plus, but not required.

Why Join Us?

You will have an opportunity to work directly with a U.S. medical office, gain valuable experience in the American healthcare system, and further develop your skills in patient coordination and medical administration.

 Please apply if you already have experience working with U.S. customers or patients.

If you have previous experience specifically in a U.S. medical office, patient scheduling, or front desk operations, we would especially love to hear from you.